How do I unpick items on a sales order?
You can unpick items from the shipment, for example, when an order is canceled before it ships. To unpick items:
Open the shipping order (either by going into shipping or by clicking the three-dot menu on the sales order
On the Pick tab, click the Left to pick dropdown.
Select View picked items. The table now shows each picked item, when it was picked, where it was picked from, and the quantity picked.
In the quantity field next to the item, enter how many you want to unpick.
Click Unpick.
Where does the inventory go after I unpick it?
Unpicked inventory goes back to the location it was picked from. You can see that location in the Picked from column before you click Unpick.
If you have additional questions, please reach out to your Customer Success Manager or contact us at [email protected].