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FAQs

Find answers to frequently asked questions

67 articles

Collections

Sign up & sign in1 articleGet help with creating an account, requesting a demo, logging in, resetting your password, and inviting team members. This collection covers the basics so you and your team can get into Sutton quickly and securely.
Data import & setup15 articlesGetting your data into Sutton is one of the most important steps in onboarding—and also one of the areas where customers have the most questions. This collection covers everything you need to know about cleaning your data, deciding between different inventory tracking methods, preparing your Bill of Materials, choosing import vs. manual entry, and avoiding common pitfalls before go-live.
App integrations12 articlesLearn how to connect Sutton with tools like QuickBooks, Shopify, and other platforms. This collection covers what syncs automatically, how to avoid data conflicts, how to test integrations safely, and what to do if something breaks.
User management & permissions7 articlesLearn how to set up user roles, manage permissions, invite team members, control visibility for operators vs managers, and handle mobile access. This collection helps you manage your team safely and efficiently in Digit.
Manufacturing & workflows13 articlesFind guidance on manufacturing orders, work orders, scheduling, quality control, subassemblies, external processing, labor tracking, and how production connects to sales and inventory. This collection covers the most common workflow questions for manufacturers.
Operation Defaults4 articlesSet the defaults that keep your operations running the way you want. From shipping and receiving to sales orders, purchase orders, and production, these settings let you control approvals, quantity limits, and automation across your workflows.
Hardware & scanning5 articlesGet help choosing scanners and printers, setting up barcode workflows, customizing labels, and understanding hardware compatibility and performance. This collection supports teams using Digit on the warehouse floor.
System management & support10 articlesLearn how to clean up test data, access reports, customize your analytics, and get help when you need it. This collection covers system administration and ongoing support in Digit.
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