The Sync order fulfillment with Shopify setting controls which direction fulfillment information travels between Sutton and Shopify. Choose the option that matches where your team actually ships orders to keep order status accurate in both systems without updating anything twice.
📘 Sutton Scoop: This article assumes your Shopify store is already connected. If you haven’t set up the integration yet, start with Connecting Shopify to Sutton: A Step-by-Step Guide
Fulfillment sync options
The setting is a dropdown with three options. You can choose one at a time.
Option | What it does | Choose this if |
Push fulfillments from Sutton to Shopify | When you complete a shipment in Sutton, Sutton marks the matching Shopify order as fulfilled. | Your team picks, packs, and ships orders in Sutton. |
Pull fulfillments from Shopify into Sutton | When an order is fulfilled in Shopify, Sutton adds that fulfillment to the matching sales order as a shipment. | You fulfill orders in Shopify, or a 3PL or shipping app fulfills them through Shopify. |
Don’t sync fulfillments | Sutton and Shopify don't share fulfillments in either direction. | You track fulfillment separately in each system. |
ℹ️ Note: This setting used to be an on/off toggle. If fulfillment sync was turned on for your store, it is now set to Push fulfillments from Sutton to Shopify, which works the same as before. You don’t need to change anything unless you want to pull fulfillments from Shopify instead.
Change your fulfillment sync setting
To choose how fulfillments sync, update your Shopify integration settings:
In Sutton, go to Settings in the left sidebar.
From Settings, go to the Integrations tab.
Open your Shopify integration settings.
In the Push updates section, find Sync order fulfillments with Shopify.
Open the dropdown and select the option that fits how you fulfill orders.
If you select Pull fulfillments from Shopify into Sutton, review the popup that explains how inventory is handled, then click Pull fulfillments.
In the Locations section, make sure Sync fulfillments is turned on for each location you want to include.
Click Save.
💡 Pro Tip: The Locations table links each Sutton location to a Shopify location. Fulfillments only sync for locations where Sync fulfillments is turned on, so check this table if an order isn’t updating as expected
How inventory is handled when you pull fulfillments
When you choose Pull fulfillments from Shopify into Sutton, each fulfillment created in Shopify is recorded as a shipment on the matching sales order in Sutton. Sutton picks the stock from the Sutton location mapped to that Shopify location, then ships it.
If that location doesn’t have enough stock, Sutton adds a stock adjustment with the reason Fulfillment sync to cover the shortfall. This lets the shipment complete without blocking the order.
✅ Best practice: Keep stock levels accurate at your mapped locations. A stock adjustment with the reason Fulfillment sync means Sutton shipped more than it had on hand, so it’s a good signal to review your counts for that item.
What to know before you pull fulfillments
ℹ️ Note: To enable Sutton fulfillment pulling from Shopify for your account, contact your Customer Success Manager or reach out to us at [email protected].
Only orders created after you switch to this option will sync.
Shipments you create in Sutton are no longer pushed to Shopify.
Cancelling or editing a fulfillment in Shopify won’t sync to Sutton. If this happens, update the shipment in Sutton.
Only fulfillments for standard items, or alias items that fulfill a standard item, will sync.
⚠️ Heads up: Fulfillments that contain serialized items are skipped and won’t appear in Sutton.
Your fulfillments now sync the way you work
You now know what each fulfillment sync option does and how to pick the one that matches your workflow. Whether your team ships from Sutton or from Shopify, order status stays in step across both systems.
FAQ
How often do fulfillments sync from Shopify?
How often do fulfillments sync from Shopify?
When Pull fulfillments from Shopify into Sutton is selected, Sutton checks for new fulfillments every 10 minutes. A fulfillment created in Shopify can take up to 10 minutes to appear as a shipment in Sutton.
Can I sync fulfillments in both directions?
Can I sync fulfillments in both directions?
No. Choose one direction based on where your team fulfills orders. If you fulfill in Sutton, push. If you fulfill in Shopify, pull.
Will orders I already have sync after I switch to pull?
Will orders I already have sync after I switch to pull?
No. Only orders created after you switch to Pull fulfillments from Shopify into Sutton will sync.
What happens if I cancel or edit a fulfillment in Shopify?
What happens if I cancel or edit a fulfillment in Shopify?
The change won’t sync to Sutton. Update the shipment in Sutton to match.
Why did Sutton add a stock adjustment with the reason Fulfillment sync?
Why did Sutton add a stock adjustment with the reason Fulfillment sync?
The mapped Sutton location didn’t have enough stock to cover a fulfillment from Shopify. Sutton adds the adjustment so the shipment can complete.
I had fulfillment sync turned on before. Do I need to do anything?
I had fulfillment sync turned on before. Do I need to do anything?
No. Your setting is now Push fulfillments from Sutton to Shopify, which is the same behavior you had before.
If you have additional questions, please reach out to your Customer Success Manager or contact us at [email protected]